WVM ALERT

Situations could include

• Active shooter on campus = Lockdown – Run, Hide, Fight
• Building Evacuation
• Campus Closure
• Shelter in Place - Event requiring everyone to stay indoors (Different from a Lockdown)

Each situation requires a different set of actions. Review the Emergency Guidelines posters positioned around campus or go to District Emergency Site and review the more detailed Emergency Guidelines and other emergency information provided.

If you are driving and receive a WVM Alert:

• Pull over when convenient.
• Read or listen to the message before you enter campus.

We only use WVM-Alert to send out initial emergency reports and "All Clears". Updates will be posted on Facebook and Twitter. If you don’t have accounts, you can still access the information via links posted on the District Emergency Site site under "Emergency Info Updates".

Facebook:

• Mission College Facebook
• West Valley Facebook
• You do not have to have a Facebook account to view the Facebook page.

Twitter:

• @missioncolleges (yes, there is an s at the end)
• @WestValleyCC
• You do not have to have a Twitter account to get updates via Twitter.

Note: There is an old twitter account called @missioncollege1, no longer in use

The service does not charge any fees; however, your standard mobile device charges do apply.

Anyone may sign up for campus emergency messages sent to West Valley and/or Mission College. Visit the Other Affiliates page to begin.

If you are a student, full-time staff or faculty working the current semester, you are automatically registered. See Question #10 for (How do I log in for the first time…) log-in information.

WVM-Alert is tested every semester. You will receive an email notice at least 24 hours before the test so you can update your Portal information if necessary. All test messages clearly say "THIS IS A TEST".

All students, faculty and full time staff should have an account.

If you are a student, full-time staff or faculty working the current semester, you are automatically registered. See Question #10 for log-in information.

The User Name is the email you use in the Student/Staff/Faculty Portal. Click Forgot My Password. Your temporary password will be sent to the email address. If no account exists, you will need to Self-Register.

Note to Auto-Registered Users: In the near future we will be changing the information used to create internal accounts, and at that time any changes made would revert to the information in the Portal. Therefore, we recommend that students, faculty, and staff do NOT manage accounts through the WV Alert site at this time.

If you are student, faculty or full time staff, you were automatically loaded into the system. Use your portal email address as the User Name and Click Forgot My Password. Your temporary password will be sent to your email address.

Note to Auto-Registered Users: In the near future we will be changing the information used to create internal accounts, and at that time any changes made would revert to the information in the Portal. Therefore, we recommend that students, faculty, and staff do NOT manage accounts through the WV Alert site at this time.

If you share an email address with another person, only one set of contact information can be included. You can self-register with another email address or change your email address in the Portal.

For self-registered users

You must ADD YOURSELF TO A GROUP under the Groups tab on your Account page. The groups are the places where you spend your time. It's how WVM-Alert knows where you are.

• Do you attend classes or work at West Valley College? You should join the West Valley Campus OPT-IN group
• Do you attend classes or work at Mission College? You should join the Mission Campus OPT-IN group.
• Do you spend time on BOTH campuses? You should join BOTH groups.

1. Select the Groups tab
2. Under Official Groups, select the Opt-in group you want to join
3. Under Group Details->Group Status, click Join

Note: The default group WVMCCD Broadcast Alerts DOES NOT receive alerts. Ignore this option.

For auto-registered users

You are already set up in groups.

For self-registered users:

YES! You must follow the prompts to verify your cell phone number and enter the confirmation code - otherwise, you will not receive messages.

For automatically registered users

No. Verification is not necessary.

For self-registered users:

The confirmation code is generated by the WVM Alert system and sent to your cell phone. You must enter the confirmation code on your account page to activate messages.

Automatically registered users:

No need to confirm you cell phone.

If you do not receive the confirmation code within a couple of minutes:

1. Click the Confirm button on the My Account page.
2. Use the Click here to resend now link provided on the Enter Confirmation Code page.

If you still fail to receive the confirmation text message:

• Click the edit button on the My Account page that is associated with [Mobile Contact (1)]
• Confirm your mobile number and carrier are correct.
• Make changes as necessary.

Please Note: Confirmation codes are only sent to [Mobile Contact (1)].

If you do not receive a confirmation text message after following the above steps, your mobile carrier may be enforcing a text messaging block on your account. Contact your carrier and ask that messages from shortcodes 67283 and 226787 to be delivered to your mobile device.

Specifying a Preferred email address allows for the delivery of WVM-Alert generated email to addresses other than the one you used when registering for this service. If you frequently use an email account other than the one specified within the Registration email field, we recommend you add these addresses as Preferred email addresses. Preferred email addresses may be added at any time within the My Account tab under Email.

Note to Auto-Registered Users: In the near future we will be changing the information used to create internal accounts. During that changeover, any changes made in WVM Alert will be erased and revert to the information in the Portal. Therefore, we recommend that students, full time staff and faculty do NOT make changes to the WVM Alert site until the changeover has occurred.

Broadcast Alerts can include a recorded voice message sent to your Voice Only Line Contacts. When you specify a voice only line, you are requesting to receive any voice messages included as part of a campus emergency message.

Note to Auto-Registered Users:

In the near future we will be changing the information used to create accounts and set up preferences. During that changeover, any changes made in WVM Alert will be erased and revert to the information in the Portal. Therefore, we recommend that students, full time staff and faculty do make changes to the WVM Alert site until the changeover has occurred.

For self-registered users:

Yes. To enter your mobile phone, visit the My Account tab, and click the Add button within the Mobile Contacts section. If you wish to provide a landline, VoIP, or other phone that cannot receive text messages, you can enter it within the Voice Only Line Contacts section.

For automatically registered users:

Your phone numbers are already entered. Update them in the Student/Staff/Faculty Portal within MyWebServices

For those with no Portal access:

Log-in to your WVM Alert account and click Edit.

For those who have access to the Portal:

If your Portal account has current contact information, your WVM Alert contact information will be current as well. The only exception is if you have changed information on the WVM Alert site. However, we do not recommend doing so at this time.

Note to Auto-Registered Users:

In the near future we will be changing the information used to create accounts and set up preferences. During that changeover, any changes made in WVM Alert will be erased and revert to the information in the Portal. Therefore, we recommend that students, full time staff and faculty do make changes to the WVM Alert site until the changeover has occurred.

Log-in to the Portal and find MyWebServices.

Students:
My Personal & Academic Info -> Update My Personal Information
Faculty and Staff:
Employee Email/Phone -> Email/Phone Number Change

Log-in to your account and make sure that you Confirmed your phone number. The system must send you a text code that you enter to confirm that the phone number is correct. Until this is done, you will not receive calls.

If you are not receiving text messages, your mobile carrier may be enforcing a text messaging block on your account. Contact your carrier and ask that messages from shortcodes 67283 and 226787 be delivered to your mobile device.

Visit the My Account tab. Within the Email section, click the Edit button associated with the email address you wish to modify. Follow the instructions for entering your new Preferred email address.

Note to Auto-Registered Users:

In the near future we will be changing the information used to create accounts and set up preferences. During that changeover, any changes made in WVM Alert will be erased and revert to the information in the Portal. Therefore, we recommend that students, full time staff and faculty do make changes to the WVM Alert site until the changeover has occurred.

Visit the My Account tab, and click the Edit button next to the mobile number you would like to change. Enter the new mobile number you want to use in the fields provided, and click Continue.

When changing Mobile Contact (1) [your primary mobile number], you will receive a text message containing a 4-digit confirmation code. You must enter this confirmation code within this website to complete the primary mobile phone registration process.

Note to Auto-Registered Users:

In the near future we will be changing the information used to create accounts and set up preferences. During that changeover, any changes made in WVM Alert will be erased and revert to the information in the Portal. Therefore, we recommend that students, full time staff and faculty do make changes to the WVM Alert site until the changeover has occurred.

Click on the My Account tab. Within the User Profile section, click the Edit link. Instructions for changing your password are provided.

Note to Auto-Registered Users:

In the near future we will be changing the information used to create accounts and set up preferences. During that changeover, any changes made in WVM Alert will be erased and revert to the information in the Portal. Therefore, we recommend that students, full time staff and faculty do make changes to the WVM Alert site until the changeover has occurred.

You may remove text messages by texting STOP to 67283 or 226787 from your registered mobile phone.

Note: Text messages are the fastest way to receive emergency messages. When you remove this notification method, you may put yourself and others at risk because you are not aware of in-progress campus emergencies. The District is not responsible for any adverse consequences resulting from your decision. If you have questions, please email us

Note to Auto-Registered Users:

In the near future we will be changing the information used to create accounts and set up preferences. During that changeover, any changes made in WVM Alert will be erased and revert to the information in the Portal. Therefore, we recommend that students, full time staff and faculty do make changes to the WVM Alert site until the changeover has occurred.

For self registered users and automatically registered users

Go to the My Account tab, and click the Edit link associated with your Mobile Contact.

To receive ONLY text on your mobile device:

Leave the Enable Voice Message Deliver checkbox unchecked

To receive voice and text messages on your mobile device:

Click the Enable Voice Message Delivery checkbox to turn on voice alert delivery for the selected phone.

Note to Auto-Registered Users:

In the near future we will be changing the information used to create accounts and set up preferences. During that changeover, any changes made in WVM Alert will be erased and revert to the information in the Portal. Therefore, we recommend that students, full time staff and faculty do make changes to the WVM Alert site until the changeover has occurred.

To receive ONLY voice messages on a particular mobile device (no text), text STOP to 67283 or 226787 from your registered mobile phone.

Note: When you remove any notification methods, you may put yourself and others at risk because you are not aware of in-progress campus emergencies. The District is not responsible for any adverse consequences resulting from your decision. If you have questions, please email us.

Note to Auto-Registered Users:

In the near future we will be changing the information used to create accounts and set up preferences. During that changeover, any changes made in WVM Alert will be erased and revert to the information in the Portal. Therefore, we recommend that students, full time staff and faculty do make changes to the WVM Alert site until the changeover has occurred.

For automatically registered students, staff, or faculty

If you click the Delete button, your information will not be deleted because the Portal reloads WVM Alert every evening.

You may Opt Out of text messages by texting STOP to 67283 or 226787 from your registered mobile phone.

You may not completely opt-out of receiving campus emergency messages. You may express a preference for receiving messages via text, voice, email OR all three. We encourage you to enable as many messaging methods as possible to increase the likelihood and speed of receiving a given emergency message.

Note: When you remove any notification methods, you may put yourself and others at risk because you are not aware of in-progress campus emergencies. The District is not responsible for any adverse consequences resulting from your decision. If you have questions, please email us.

Note to Auto-Registered Users:

In the near future we will be changing the information used to create accounts and set up preferences. During that changeover, any changes made in WVM Alert will be erased and revert to the information in the Portal. Therefore, we recommend that students, full time staff and faculty do make changes to the WVM Alert site until the changeover has occurred.

If you are part of the automatically registered group, you cannot delete your account. Your information is being reloaded every evening. You may STOP text messages and uncheck the Enable Voice box in your account. See How do I remove text messaging? and How do I stop voice messages to cell phones or landlines? you will still receive landline phone calls and emails.

Note to Auto-Registered Users:

In the near future we will be changing the information used to create accounts and set up preferences. During that changeover, any changes made in WVM Alert will be erased and revert to the information in the Portal. Therefore, we recommend that students, full time staff and faculty do make changes to the WVM Alert site until the changeover has occurred.

Opting Out will remove you from the WVM Alert notification system. You will no longer receive campus emergency notifications to your phone or email.

Note: When you remove any notification methods, you may put yourself and others at risk because you are not aware of in-progress campus emergencies. The District is not responsible for any adverse consequences resulting from your decision.

For self-registered users

Only self-=registered users may completely opt out.

For automatically registered users:

Students, staff and faculty must receive email messages. If you have questions, please email us

If you were automatically registered contact the following:

If you self-registered

Log into your WVM Alert account and delete it

If you believe that you are receiving this information in error, email us. If you are a former student, staff, or faculty member, see I am no longer a student, staff, faculty but I'm still getting the messages above.

On July 1, 2015, Rave Mobile Safety was contracted by the District as the notification platform to support campus emergency messages.

Rave does not charge subscribers to send or receive SMS messages. Message and data rates may apply. Please refer to your mobile phone contract for more information. You can opt out of SMS messages at any time by texting STOP to 67283 or 226787. For basic information at any time, text HELP to 67283 or 226787 or 78015.

Students, Staff, and Faculty

Currently, you have limited options for opting out

• Text: To opt out of text alerts, text STOP to 81437
• Email: We do not allow opting out of email at this time.
• Voice: We do not support the opting out of voice at this time.

For more information, see "Can I log into Rave directly" below.

All other Affiliates

• Log in to Rave (See Other Affiliates for link)
• Next to your user name, click Edit
• Click Delete Account

Those not affiliated with the College District

If you received an emergency notification, and are not affiliated with the district, you should contact the Emergency Coordinator

No.

Ok, you can, but logging in will be tricky, and for now we ask that you do not.

Why?

In the near future we will be changing the information used to create internal accounts, and at that time any changes made would revert to the information in the Portal.

Therefore, we are not providing the link in the Students/Staff/Faculty section, and we are not including instructions on how to log into your internally generated account.

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