The problem may be your password. Consider the following:
If using the default password, be sure you are using the following format: Wvm@mmddyy
Notice the W is capitalized, but the vm is not. Birthdate is mmddyy
The password may not be the default. The Portal ID and password has been used for other services such as OrgSync and Office 365, so you may have logged into it before. If you last used OrgSync several months ago or longer, chances are you need a password reset. See below.
Staff and Faculty: Use the same password as for your computer or webmail
Next step: Click the link to 'Forgot My Password' or 'reset it now'. After correctly entering the required characters, you will be presented with one of the following scenarios
Forgot Password Possible Scenarios
Request a password reset
To request a password reset, click the link below.
Verification steps and New Password
Verify and Choose new password
If you see verification steps, follow instructions to reset the password. Review complexity requirements with the link below.
There could be other causes here as well. Contact the Help Desk 408-741-2696 for further assistance.
Error: That didn't work
Problem: You have another account with the same name
This error occurs because you are attempting to log in with an account that is not associated with the organization. Chances are that there are two accounts with the same name.
Short term Solution: Log out of any Microsoft Accounts and/or fully close the browser. Then return to the original login screen. After entering your user ID, you'll most likely be presented with a choice:
Choose 'Work or school account'. Then Enter your password as normal or use the Forgot my password link to reset.